What type of instructions do you provide your staff when you decide to delegate?
What process do you follow when delegating a task?
How do you decide which tasks to delegate to which employees?
Managers should develop people; how should they accomplish this?
Why should managers set targets according to what challenges their team?
What should a typical training course be like?
What is a good approach to selecting the right people for a task?
What helps individuals understand their strengths and weaknesses?
You gave training sessions, yet the participants had difficulty in understanding the topics you were covering. What would you do?
2 out of 13
What would you do when you must coach an employee to perform a task?
Which option is a must to assess your virtual team’s performance?
What would be the ideal annual performance management process?
What activities will you initiate to encourage teamwork within your department?
What are the top five skills for a team lead when working with a team?
As a manager, what could you do to encourage good teamwork?
How should you give an appraisal?
Why is positive reinforcement often used in regulating good behaviour in employees?
What could you use to evaluate your team’s performance?
How should you set expectations?
3 out of 13
How would you analyse the learning needs of your team members?
What factors should be considered when applying discipline?
Under what circumstances could a disciplinary action go wrong for an employer?
To properly document a discipline, what facts should be included in the documentation?
What are the benefits of counselling skills to employees?
Disciplinary procedures permit managers to deal fairly and consistently with employees who breach the rules. Although there is no legally required structure, which is the best procedure?
How should you discipline and counsel individuals to trust the company policy is right?
Which disciplinary action should managers use?
How responsive should managers be with bad behaviour?
How should a manager approach problems in the workplace?
4 out of 13
Managers should treat the employees’ cases with care. How should they ensure this?
Which answer is the key to effective problem-solving?
Which answer is an efficient way to solve team problems?
As a Line Manager, how should you approach a problem?
In a 7-step effective problem-solving process, which answer is the last step?
Leaders with an aptitude for problem-solving have the ability …
The risk management process is broadly broken down into a number of questions. Which one would you ask?
Which answer is not the most important principle in solving problems?
What should managers aim to do when finding solutions to problems?
In what order should you identify and solve problems?
5 out of 13
Why should you meet your team regularly to discuss problems and ideas?
As a manager, what is the most important principle in making a decision and weigh risks?
Which decision-making process would you apply?
What would you do if your team does not agree with your decision?
Among these five types of decision making, which is the best for the benefit of the organisation?
You have made the decision and need to weigh the risks before informing the stakeholders. Which process would you choose?
You are considering reducing the workforce to cut operating costs to make the company more profitable - How would you proceed?
Managers need to make decisions based on:
What consequences should you consider when you make a decision?
How important is understanding the risks of the decision made?
6 out of 13
Managers should be able to make decisions and think clearly in stressful conditions. To do this, they should:
What process do you have to do until you draw a conclusion?
Why should managers decide based on evidence?
How do you minimise thinking unclearly?
Managers can utilize other employees to give different perspectives. What else could they ask other employees to do to help investigate information?
To analyse a team debate, which question will you think / ask first?
How would you improve your critical thinking skills?
How will managers implement the most appropriate courses of action?
What encourages your team to be honest with you?
Why should managers be open to feedback?
7 out of 13
Managers can benefit from brainstorming with their peers. Why is this?
The purpose of active listening is to fully absorb what the other person is communicating. As such, active listening requires that you:
Being organised when listening means:
My understanding of active listening is …
What is the most efficient action/reaction when you get biased information?
As a manager, when I get information from one of my team members, to ensure that I get unbiased information, I consider…
In my team, to get the full and accurate picture, I often …
Managers need to remain unbiased and neutral when they receive information. What process should they take to ensure this?
When taking information in, it’s important to:
What should you ask about when listening to new information?
8 out of 13
How could you motivate your team?
Which one is the best way to give clear instruction to your team?
What is the best way to draw the attention of your team to your speech?
When giving clear information, I tend to …
When under pressure, my communication …
When giving information, it is better to communicate …
When I give instruction to my team, I often …
Giving clear information requires certain skills in speaking, such as:
Managers need to engage their team to reach their targets. This requires you to:
What helps to maintain the focus of your team?
9 out of 13
What will practice giving clear information do?
The most challenging part of drawing information out of my team correctly is not …
Which one is the least efficient process to avoid bias for the year-end performance review?
When investigating an incident, I …
What should a manager do to respond without a biased approach?
When should a manager withhold judgement?
Managers should consider other perspectives; this is because….
Why is it important to seek other perspectives?
Managers should be cautious of what information they use; how will they do this?
What interviewing techniques could managers use to get unbiased information?
10 out of 13
What is the most effective method of getting unbiased information?
Time management skills include a variety of skills that will help you manage your time well. Which one are the most important time management skill?
How can you develop good decision making and prioritisation skills?
Which one is the biggest red flag for time management and prioritisation?
Which prioritisation method is the most effective?
Which one is the least practical and least efficient in organising your tasks?
In terms of time management in meetings, which one is the most important?
Managers typically spend their time managing people and tasks. Which one is not the most important task of a manager?
Why is it important to manage both yours and your teams time?
Managers often have multiple ongoing tasks. Some new, some ongoing because of delays. Which is the best plan to follow when you are bombarded with tasks.
11 out of 13
Your team will occur indecisiveness. What helps eliminate indecisiveness?
It is important to be present and supportive of your team. What could you do to encourage your team to work well together?
What should a manager do to ensure their team understands how to develop themselves?
Managers must consider what appropriate goals to set according to their team’s ability and wishes. Which factors should they consider?
How should managers evaluate performance?
What is the importance of goal setting?
When should managers review the goals and standards they have set?
What are the qualities of effective goal setting for your team?
Goal setting involves the development of a person or group towards …This can be guided by goal-setting criteria such as ...
When you set standards for your teams’ performance, it is;
12 out of 13
What would you consider when setting up performance standards for your team?
Which one is the most important in task planning and scheduling within your team to deliver good quality projects on time?
Planning and scheduling work is an important business function as:
What is the most effective way of assessing the workload of your team?
Which approach should you take when keeping your team focused?
What will help you plan and schedule?
How can you tell a schedule is appropriate?
When planning and scheduling tasks how can you make tasks achievable?
How can you know if a task is manageable for an employee?
How should you delegate resources to elevate the use of them?
13 out of 13
How do you organise your workload when you have multiple projects at the same time?